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                                  Dynamics 365 Commerce

                                  Deliver unified, personalized, and seamless omnichannel buying experiences for customers and partners.
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                                  Capabilities
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                                      Capabilities

                                      Dynamics 365 Commerce capabilities

                                      Foster lasting relationships through intelligent omnichannel retail tools that strengthen your brand.
                                        Omnichannel retail engagement Customer loyalty and personalization Streamlined digital commerce AI-driven intelligent commerce Connected customer journeys Headless API-first commerce
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                                                      * Personalize purchasing experiences

                                                            Provide exceptional purchasing experiences by connecting in-store, digital, and back-office operations on a unified commerce platform.

                                                      * Increase customer engagement

                                                            Empower customers to decide when, how, and where they want to purchase—on any device, across all online and offline retail channels.

                                                      * Provide choice and convenience

                                                            Enable customers to buy online and pick up in-store or receive home delivery via connected ordering and fulfillment tools.

                                                      * Create and manage sales promotions

                                                            Centrally manage promotions and discounts across all retail channels using accurate, real-time omnichannel sales and cost data.

                                                      * Expand partner engagement

                                                            Use purpose-built functionality and capabilities needed by B2B organizations and users for self-service buying experiences.

                                                      * Personalize customer experiences

                                                            Enhance customer experiences across retail shopping channels, exceeding expectations with personalization and tailored product selections.

                                                      * Expand customer choice

                                                            Deliver virtually endless purchasing options with access to your full product catalog, in store or online.

                                                      * Get a 360˚ view of customers

                                                            Build a single view of customer interactions and orders across physical and digital storefronts.

                                                      * Empower employees

                                                            Help employees foster customer relationships with upsell and cross sell recommendations, insights, loyalty programs, and intelligent actions.

                                                      * Enhance sales capabilities

                                                            Utilize native support for Dynamics 365 Customer Insights, Dynamics 365 Sales, and Dynamics 365 Customer Service to address all aspects of the buying journey.

                                                      * Create intelligent storefronts

                                                            Quickly launch websites using drag-and-drop content authoring and integrated content management with an easy-to-use visual page builder.

                                                      * Better engage online shoppers

                                                            Deliver personalized, appealing web experiences with content-driven commerce strategies.

                                                      * Enrich the B2B buying experience

                                                            Bring B2C e-commerce to your business partners and wholesale vendors with customer-specific catalogs and trade agreement pricing.

                                                      * Simplify omnichannel management

                                                            Get a single view of customers, products, promotions, inventory, and pricing across physical and digital channels.

                                                      * Optimize digital channels

                                                            Take advantage of targeting and personalization tools that can be integrated with Dynamics 365 Customer Insights.

                                                      * Improve attach rate

                                                            Use intelligent product lists to drive cross-sell and upsell recommendations so customers can easily discover relevant products.

                                                      * Streamline payments

                                                            Easily authorize and capture payments around the world using native integration with the Adyen payment gateway service.

                                                      * Increase conversion with Copilot

                                                            Enrich product content to engage and educate customers about your brand and products with Microsoft Copilot.

                                                      * Help customers find products

                                                            Provide intelligent, contextual product search powered by Azure AI Search to help customers search online and in store.

                                                      * Improve accessibility

                                                            Use Commerce authoring tools and Accessibility Insights to help customers of all abilities easily access page content.

                                                      * Create seamless customer journeys

                                                            Easily orchestrate personalized multichannel journeys by using Commerce with Dynamics 365 Customer Insights.

                                                      * Maximize customer conversions

                                                            Take advantage of brand centric e-commerce experiences and rich, engaging product pages to reduce customer-abandoned carts.

                                                      * Rapidly respond to customer needs

                                                            Create AI-powered chatbots that resolve common issues and answer questions 24 hours a day using Microsoft Copilot Studio.

                                                      * Boost customer satisfaction

                                                            Support customer inquiries and post-sales experiences with intuitive tools for call center and service center management.

                                                      * Effectively target customers

                                                            Use segmentation via rich customer data to group audiences and deliver more relevant campaigns and shopping experiences.

                                                      * Deploy an API-first commerce engine

                                                            Adapt to business needs and support traditional and emerging channels with an agile, API-driven headless commerce engine.

                                                      * Customize solutions with ease

                                                            Employ a configurable and extensible platform that expands to fit your needs.

                                                      * Meet global business demands

                                                            Scale with flexible deployment options on-premises, in the cloud, or at the edge.

                                                      * Proactively safeguard data

                                                            Take advantage of cohesive security management and comprehensive compliance coverage to run your business with confidence.
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                                      Features

                                        Point of sale

                                      Engage customers, search inventory, and process a sale or return with ease in the cloud or at the edge.
                                        Learn more

                                        Headless composable commerce

                                      Composable API-driven framework that enables extensible, personalized commerce experiences.
                                        Learn more

                                        Content creation

                                      Create product and marketing content tailored to your audience with Microsoft Copilot.
                                        Learn more

                                        Distributed order management

                                      Optimize fulfilment and meet desired service levels with rules-based order orchestration.
                                        Learn more

                                        Effective customer engagement

                                      Surface customer summaries, intelligent next best actions, and product upsell and cross-sell opportunities calibrated for the customer.
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                                        Endless aisles

                                      Enable customers to order from stock available at any warehouse or store and ship to their address or pick up in a local store.
                                        Learn more

                                        B2B commerce for manufacturers

                                      Enable manufacturers to provide a self-service portal to distributors to review inventory and fulfill orders with a headless commerce API.
                                        Learn more

                                        Inventory management

                                      Get real-time inventory visibility across all channels globally to accurately promise availability to customers.
                                        Learn more

                                        Loyalty and personalization

                                      Increase customer loyalty through customizable schemes by allowing purchases to be converted to points redeemable on future purchases.
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                                      PRICING

                                      Dynamics 365 Commerce pricing

                                      Deliver personalized, seamless shopping experiences across physical and digital channels.
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                                          Dynamics 365 Commerce



                                            Includes core capabilities to manage omnichannel retail operations.
                                            $210.00
                                          user/month, paid yearly
                                            Contact us

                                          Dynamics 365 Commerce

                                            e-Commerce add on

                                            Includes e-commerce management for Dynamics 365 Commerce.
                                            $4,000.00
                                          tenant/month, paid yearly
                                            Contact us

                                          Dynamics 365 Commerce

                                            headless add on

                                            Includes custom commerce experiences with Dynamics 365 Commerce.
                                            $4,200.00
                                          tenant/month, paid yearly
                                            Contact us
                                      PARTNERS

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                                            Dynamics 365 consulting services
                                          Find services to help with assessment, architecture planning, implementation, and training.
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                                          Enhance your Dynamics 365 solution with prebuilt apps tailored to your specific industry or business needs.
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                                          Go live confidently with onboarding and training led by Microsoft experts and partners.
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                                      CUSTOMER STORIES

                                      Customers are transforming with Commerce

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                                              Columbia Sportswear gains business flexibility with Dynamics 365.
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                                              Michael Hill optimizes inventory allocation and boosts sales.
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                                              Britax Römer creates a unified e-commerce solution.
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                                              Dr. Martens implements virtual warehouses to get visibility into inventory across the channel and automatically replenish stock quickly.
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                                      RESOURCES

                                      Explore Dynamics 365 Commerce resources

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                                                                Infographic

                                                              5 Leadership Priorities Critical for Retail Success

                                                            Take a unified approach to customer experiences, operations, supply chain, and security.
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                                                                Training

                                                              Get up and running quickly

                                                            Learn new skills with courses, learning paths, and modules.
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                                                                Webinar
                                                            Elevate Retail Experiences with Dynamics 365 Commerce
                                                        Watch now
                                                                Webinar
                                                            Create Personalized Digital Commerce Experiences for Customers
                                                        Watch now
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                                                                News
                                                            Unleashing Dynamics 365 Commerce investments for 2024
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                                                                News
                                                            The Composable Commerce Revolution, the Future of E-Commerce, Dynamics 365 Commerce has arrived
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                                                                News
                                                            Unlock a new AI-powered B2B digital selling experience with Dynamics 365 Commerce
                                                        Read the blog
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