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Hear why brands around the world trust NewStore.

Deliver modern, mobile-first shopping experiences that delight your customers. Drive ROI back to your business across all customer touchpoints—in-store, online, and on mobile. Book a time with our team to learn how we can help transform your business with our omnichannel solutions.

*Privacy Notice: By hitting "Submit," I acknowledge receipt of the NewStore Privacy Policy.

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MENU MENU
+ Platform
o Omnichannel Order Management
o Omnichannel Cloud
o Inventory Management
o Omnichannel Management
o NewStore Payments
o NewStore Studio CMS
o Integrations and APIs
o Global Footprint
+ Stores
o Point of Sale
o Mobile Checkout
o Endless Aisle
o Clienteling
o Store Fulfillment
o Store Inventory
+ Customers
o Our Customers
o App Portfolio
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* Request A Demo

Product Highlights

What's New

A Roundup of Product Innovations Over the Past Two Years. Explore Highlights of Our Latest App and Platform Upgrades Below.

August & September 2025

POINT OF SALE

Reservations Now with API & Event Stream Support

Reservations now support a Public API and Event Stream, enabling creation and real-time updates beyond the NewStore platform. This gives retailers and SI partners the flexibility to build custom use cases and integrations, extending the value of Reservations across their systems and channels.

POINT OF SALE

WhatsApp Clienteling: Opt-In Templates

Clienteling via WhatsApp now offers greater flexibility with pre-configured Opt-In Templates. HQ users can define templates by language or other criteria, and associates can quickly select the most relevant option for each shopper. This ensures customers receive the right message for their context, making outreach more effective and personalized.

July 2025 🗓️

POINT OF SALE

NewStore Payments

Retailers can now process in-store transactions seamlessly using NewStore Payments, with payment management fully integrated into their NewStore experience. Building on the foundational updates introduced in April, our latest Associate App release, v1.68, delivers the complete NewStore Payments capability.

HEADQUARTERS

Enhanced Automatic Rerouting

Enhanced Automatic Rerouting is now available, helping orders spend less time on hold and reach customers faster, without extra work from your team. The system now adds an hourly check for new fulfillment options, in addition to rerouting when new stock arrives, ensuring orders move forward as quickly as possible.

POINT OF SALE

Bring Your Own CRM

Reduce integration complexity and eliminate redundancies across your tech stack by using an external CRM or CDP as the source of truth for NewStore customer data. Once configured, NewStore will route Customer Profile requests for customer metadata to your external system instead of the built-in NewStore Customer Profiles.

POINT OF SALE

Store Sorting by Proximity

Finding the right stock just got faster. Store associates can now view inventory by store or warehouse and sort results by proximity to their assigned store, making it quick and effortless to see stock in nearby locations. This update enhances the frequently visited Inventory Lookup Page in the NewStore Associate App.

June 2025 🗓️

POINT OF SALE

Introduction Reservations

Give your shoppers confidence that their desired products will be ready when they arrive. Our upcoming reservations feature empowers store associates to hold items for customers, reducing friction in the buying journey and increasing conversion. Retail Operations and Customer Service teams also benefit from full visibility into reservation details—enabling them to track, manage, and optimize the impact on customers, inventory, and fulfillment.

POINT OF SALE

RFID Reader Support

Retailers will soon be able to connect the Checkpoint CPiD 400 RFID POS reader to individual iOS devices, enabling automatic product identification via RFID tags. The EPC will be captured at checkout and passed downstream to your RFID systems, supporting serialized inventory and improving accuracy. Store teams will benefit from faster, more seamless transactions—enhancing both efficiency and the customer experience.

SHOPPING APP

Accessibilty Efforts

The European Accessibility Act (EAA), one of the most comprehensive accessibility regulations for e-commerce services, became effective on June 28, 2025. In March, we shared our plans to prepare the Shopping App platform for EAA compliance and offered guidance on how to get started. Today, we're excited to share the latest update on our Accessibility efforts—designed to give you full confidence that the Shopping App is built to inspire every superfan of your brand, regardless of their abilities. To see what we’ve implemented, please refer to our publicly available Accessibility Guidelines.

May 2025 🗓️

POINT OF SALE

QR Code Scanning for Fulfillment

Store associates can now scan QR codes containing a product’s unique identifier to pack items—streamlining fulfillment for serialized products. This also improves the accuracy of RFID-enabled inventory by capturing real-time sales data, helping ensure stock levels remain reliable and up to date.

POINT OF SALE

EPCs in Event Stream

The Electronic Product Code (EPC) is now available in the Event Stream—paving the way for seamless integration with RFID solutions. By leveraging the EPC captured at checkout and fulfillment, integration teams no longer need to re-encode it manually. This enhancement simplifies integration efforts and shortens development timelines.

SHOPPING APP

Onboarding Reminders

Keep your Shopping App users engaged by encouraging sign-ups and collecting push notification subscribers. You can now redisplay onboarding screens after a set number of days if a user previously dismissed them. Each screen can be configured with its own Onboarding Interval Days setting. This feature is available for new installs starting with version 1.138.0.

April 2025 🗓️

HEADQUARTERS

New Returns Dashboard

Make smarter inventory decisions with the new Returns Template in Omnichannel Insights. Quickly identify top return reasons, uncover location-specific trends, and track return rates over time to reduce losses and optimize product strategies.

HEADQUARTERS

Replay Rejected Events

Technical teams can now inspect and replay rejected Event Stream events directly from NewStore Omnichannel Manager. With full visibility into failed payloads and the ability to re-trigger delivery, diagnosing and resolving event issues is faster and no longer requires engineering support.

CLIENTELING

Event Stream Updates

Improved data accuracy is here for integrators. As of May 12, 2025, NewStore supports the order.customer_profile_amended event in the Event Stream. This ensures third-party systems receive the most up-to-date customer profile linked to an order—reducing inconsistencies and enabling more reliable downstream processing.

March 2025 🗓️

POINT OF SALE

Scan QR Codes at Checkout

Store associates can now scan QR codes containing a product’s unique product identifier to instantly add items to the cart—streamlining checkout for serialized products. This also enhances the accuracy of RFID-enabled inventory by capturing real-time sales data, helping ensure stock levels are always reliable and up to date.

HEADQUARTERS

BOPIS Uplift

Buy online pickup in-store (BOPIS) uplift is a new feature within Omnichannel Insights that tracks additional in-store purchases made when customers collect their online orders. This enhancement highlights the upsell opportunities associates create by driving shoppers into the store for pickup.

SHOPPING APP

Enhance Accessibility

Customers have different text size preferences. The Shopping App supports dynamic text resizing based on device settings, allowing users to adjust text to their liking. This enhances accessibility, making the shopping experience more comfortable, inclusive, and personalized.

SHOPPING APP

Quick Action Button

The Quick Action Button puts your most essential features at customers' fingertips, giving them instant access to key app views from anywhere. Whether it's live chat, your loyalty program, or support, you can seamlessly highlight the most important functionality—boosting engagement, convenience, and the shopping experience.

February 2025 🗓️

DOCUMENTATION

Revamped NewStore Knowledge Hub

NewStore has completely revamped its documentation site to enhance usability and accuracy. The new structure improves navigation, making it easier to find the information you need. AI-powered features—including intelligent search, an in-browser WYSIWYG editor for faster contributions, and a built-in feedback system—ensure a more seamless and efficient experience.

CLIENTELING

Campaign Outreach Lists

Clienteling Campaigns are now generally available, enabling you to create refined customer lists tailored to your initiative. In NewStore Omnichannel Manager, teams can upload actionable outreach lists for store associates, accessible directly in the NewStore Associate App. This feature helps drive targeted, productive conversations that boost engagement and increase revenue.

CLIENTELING

Opt-In Status Tracking

With a new webhook event, you can now track when customers are invited to Clienteling, when they opt in, and if they opt out later. This real-time visibility makes it easier to measure adoption over time, calculate ROI, and build smarter customer segments for campaigns. It’s a simple way to ensure your Clienteling program is both effective and customer-friendly.

POS

Recent Transaction

Store associates can now instantly access the last 20 sales and return transactions made on their device. Building on the “Last Checkout” feature, this update provides quick access to recent orders in NewStore Associate App. Whether reprinting a receipt, reviewing a past purchase, or processing a return, associates can assist customers faster and more efficiently without extra steps.

POS

Worldline Payments

NewStore has expanded its payment processing capabilities in Europe with a direct integration to Worldline, giving retailers greater flexibility to enhance customer experiences, streamline operations, and optimize their payment strategy.

SHOPPING APP

SAP Emarsys Integration

We've integrated with SAP Emarsys, a leading software for personalized omnichannel engagement. With this integration, NewStore Shopping App retailers can leverage personalized push notifications—such as cart abandonment reminders—to boost customer lifetime value. Additionally, SAP Emarsys enhances automation and reporting capabilities on our platform, empowering brands to streamline and elevate their marketing efforts.

PLATFORM

GraphQL Observability

Service integrators can proactively monitor and optimize GraphQL query performance with a clear, actionable dashboard—helping reduce unexpected timeouts and ensure seamless integration continuity.

Janaury 2025 🗓️

IN-STORE

Flexible & Extensible Carts

Retailers can now enhance the cart experience in the NewStore Associate App by integrating third-party apps through an API. Whether it's alterations, monogramming, engraving, or other services, you can customize NewStore's checkout to meet your business needs—delivering a more personalized and unique customer experience.

IN-STORE

Associate App PDP Extentions

Retailers can now customize the Product Detail Page on the NewStore Associate App. This update enables the creation of both embedded and full-page webviews, supporting use cases like product recommendations, reviews, or specific configurations. Combined with Flexible & Extensible Carts, this unlocks new sales and display options, positioning the Product Detail Page as a key driver for assisted selling.

IN-STORE

Cash Denomination Calculator

We've improved the Cash Management experience with the addition of a denomination calculator in the NewStore Associate App's Cash Management module. The tool enables store managers and employees to count cash quickly, accurately, and with confidence—saving time and minimizing the risk of reconciliation errors.

HEADQUARTERS

Enhanced NOM Navigation

We've updated the navigation menu in NewStore Omnichannel Manager. The new design features a modernized look, the option to favorite frequently used menu items for quicker access, and improved collapse functionality to maximize screen space. While the menu structure remains the same for now, we're already planning future updates to streamline the navigation and information architecture to make it even easier to find what you need.

HEADQUARTERS

Streamligned Insights Reporting

We've optimized the user interface for NewStore Omnichannel Insights to enhance usability. Reports users can now refresh reports without losing their place and favorite reports for quick access at the top of the menu. Explore users will find navigation more intuitive, with all controls moved to the left menu for easier access.

20 24

November & December 2024 🗓️

IN-STORE

Streamligned Email Receipts

The email receipt process has been optimized to improve efficiency by removing redundant confirmations of the customer’s email address. Associates can still easily update the email address when needed, ensuring a smoother and faster in-store checkout experience for both associates and customers.

IN-STORE

Full Count Manual Barcode Entry

Store associates can now manually enter product barcodes during full inventory counts. This enhancement ensures accurate inventory tracking by enabling teams to process items with damaged or unreadable barcodes, minimizing disruptions and maintaining data integrity.

IN-STORE

Full Counts Offline Catalog

Inventory counting is now more resilient in areas with poor connectivity, such as stockroom corners, by utilizing the offline product catalog. Store associates can continue scanning even without an active connection and submit the count of the zone once they return to a connected area. This improvement addresses connectivity-related challenges and ensures a smoother, uninterrupted inventory counting process.

October 2024 🗓️

IN-STORE

Full Counts · Early Access

Retailers can now perform full inventory counts seamlessly using NewStore Omnichannel Manager and the NewStore Associate App, improving both inventory accuracy and stock reconciliation. By removing the need for third-party integrations, this streamlined process empowers business teams to manage full counts independently within NewStore—no IT support required.

IN-STORE

Push Notifications for Fast Fulfillment

Stores can now receive push notifications for new fulfillment orders in the NewStore Associate App. This feature ensures that store teams are instantly alerted to all orders or just the priority ones, helping them meet SLAs and manage fulfillment more efficiently. Additionally, stores can now view the number of pending orders directly in the Associate App menu, providing instant visibility without the need for extra navigation.

September 2024 🗓️

IN-STORE

Associate App Sales Goals

Store managers and associates can now track their store's performance against headquaters-set goals, motivating associates with financial incentives and showing how their efforts aligns with expectations. Sales goals are uploaded by headquarters via NewStore Omnichannel Manager, and stores can monitor their progress on the Sales Dashboard in the NewStore Associate App.

HEADQUARTERS

Expanded Store Reporting Options

Headquarters now has expanded options to customize the NewStore Associate App's sales dashboard to better meet their business needs. Along with existing features, HQ can now exclude web returns from sales metrics and remove historical orders.

HEADQUARTERS

Streamlined Template Error Troubleshooting

Retailers can now view template errors directly in NewStore Omnichannel Manager. With the Template Editor, errors are displayed immediately, and you can click a deeplink for a detailed overview of each issue. This streamlined approach simplifies troubleshooting, enabling faster issue resolution.

HEADQUARTERS

Multi-Country Routing

Retailers can now include multiple countries in a single route, eliminating the need to create identical routes for each country separately. This update streamlines your workflow and achieves full feature parity with our version 1 fulfillment configuration, making your operations more efficient and easier to manage.

August 2024 🗓️

IN-STORE

Customer Segmentation for Clienteling

Associates can now access curated customer lists directly in the NewStore Associate App, allowing them to efficiently execute clienteling efforts. With predefined segments available, they can tailor outreach to boost loyalty, re-engage lapsed shoppers, and drive targeted campaign success.

HEADQUARTERS

Intelligent Routing

Intelligent Routing continuously optimizes fulfillment spread across your network by considering real-time ATP data and fulfillment load levels at each eligible location. This new logic ensures that no single location is consistently depleted of stock or overwhelmed with fulfillment tasks.

HEADQUARTERS

Simplified Store Reporting Setup

Headquarters can now fully customize the NewStore Associate App's sales dashboard to align with their performance metrics. This feature allows precise configuration of sales data, including customization by location, tax inclusion/exclusion, and SKU filtering (e.g., bag fees), for more accurate reporting.

IN-STORE

Explicit Customer Search

We've enhanced data security and accuracy in the NewStore Associate App with a new configuration. Associates now need to tap "search" before viewing results, reducing accidental data exposure and incorrect customer assignments. Automatic email domain suggestions further enhance search precision and efficiency.

PLATFORM

Catalog Reconciliation API

The new Catalog Reconciliation API automates the reconciliation process between NewStore and customer systems like ERPs and PIMs. It ensures continuous synchronization and early detection of discrepancies, leading to more accurate and efficient catalog management.

July 2024 🗓️

IN-STORE

Sales Floor Replenishment Requests

Retailers can now use the Runner feature in the NewStore Associate App to support sales floor replenishment. This update includes a new request type and the ability to specify quantities. By increasing product availability on the floor, shoppers are more likely to find the products they love, thereby boosting sales.

IN-STORE

Timely Sales Dashboards

Store reporting now enables teams to view updated sales data within minutes of an order being placed. These dashboards help track sales metrics throughout the day. This is the first in a series of planned updates to enhance in-store sales reporting. Note that this improvement does not affect the timeliness of data in Omnichannel Insights.

IN-STORE

Granular Payment Methods for External Payments

The External Payment option has been enhanced to support itemized, retailer-defined payment methods. This new capability provides greater granularity, simplifies reconciliation, and improves reporting visibility.

IN-STORE

Tap to Pay on iPhone: 3 more countries

Retailers in Germany, Italy, and Japan can now utilize this easy and secure payment option, offering customers enhanced flexibility and convenience in their payment experience.

SHOPPING

In-Store Shopper Requests

"Bring It To Me" enables shoppers to request products using an App Clip connected to the NewStore Associate App. By scanning a QR code and then a product on the store floor, shoppers can request that the item be brought to them, whether in the fitting room or elsewhere in the store. This feature creates a tailored store experience and increases the likelihood of shoppers making a purchase.

May & June 2024 🗓️

SELLING

Buy in Store & Ship to Store

Associates can now select nearby store locations as delivery options directly within the endless aisle checkout flow in the NewStore Associate App. Stores are sorted by proximity, simplifying the process of shipping to the current store. By eliminating delivery costs when store pickup is convenient, this new fulfillment option can boost incremental omnichannel sales.

SELLING

Streamlined Discounts & Price Adjustments

Retailers can now predefine a list of specific reasons for discretionary discounts and price overrides. Associates can select from these standardized options in the NewStore Associate App, eliminating the need for manual typing during checkout and ensuring consistency in reason codes. This leads to faster transactions, fewer keying errors, and robust data for more accurate discount tracking and trend analysis.

SELLING

Tap to Pay on iPhone in Canda

Retailers in Canada can now utilize this easy and secure payment option, offering customers enhanced flexibility and convenience in their payment experience. Stay tuned for additional countries coming soon!

OMNICHANNEL MANAGEMENT

Categorie & Clienteling Insights

Omnichannel Insights now includes additional data on Categories and Clienteling. Users can report sales and item attributes at the main category level to assess the success of new product lines. Additionally, Clienteling effectiveness can now be analyzed by origin, messages sent resulting in a sale, images sent, and remote selling. This enhancement provides valuable insights into improving Clienteling effectiveness across stores and regions.

April 2024 🗓️

SELLING

Clienteling Image Sharing

Now, associates in US and Canadian stores can send and receive images (and GIFs!) directly from their photo galleries. This capability fosters more engaging and effective communication between associates and customers. By receiving images, associates gain real-time insights into customer preferences, enabling them to offer more tailored recommendations.

STORE OPERATIONS

Mispick and Mispack Reason Codes

Associates can now indicate why an item could not be fulfilled using a list of reason codes as part of the fulfillment process. HQ staff can report on it in Omnichannel Manager to understand why mispicks & mispacks happen. This allows for continuous optimization of store fulfillment operations.

SELLING

Promotions Simulator

Promotions can have complex logic so it is important to validate the setup and ensure intended behavior, especially when considering other active promotions, coupons and restrictions. Users now have a Promotions Simulator in Omnichannel Manager to preview how a new promotion behaves in conjunction with others already in place.

STORE OPERATIONS

Epson Printer Support

Epson is one of the largest POS manufacturers in the US and is used worldwide. We have extended our framework to include their POS printers, giving retailers more options for receipt and label printing.

SHOPPING

See What's in Stock Nearby

Shopping App users on iOS can now check product availability in the nearest store from the product detail page. This allows shoppers to discover new stores close to them and come in for a quick purchase.

March 2024 🗓️

SELLING

Customer Segmentation Promotions

Retailers are now able to create targeted promotions and coupons for specific customer segments, such as VIPs and employees. This added flexibility allows promotion managers more options to incentivize desired customer groups. It also simplifies the checkout process for store associates, especially when promotions applicable to a customer's purchase are automatically applied.

SELLING

iPad Landscape Support

We have taken an exciting first step forward in supporting the iPad in landscape orientation. More than 30% of our users use the NewStore Associate App on an iPad, often as a fixed station. With this growing adoption, we improved the iPad user experience and usability, such as larger, richer images and taking full advantage of the additional screen real estate.

STORE OPERATIONS

Fulfill Specific Orders

Associates are now able to select and fulfill specific orders that are assigned to their store. This is useful, for instance, in the case of an order escalation where it is necessary to ensure that a particular order is fulfilled as soon as possible.

PLATFORM

Catalog Exports

Retailers and integrators are now able to retrieve all product and pricing data available within NewStore. This added flexibility will make it easier to verify and reconcile product data across multiple systems.

SHOPPING

Tracking consent & DMA compliance

Shopping App customers can now capture users' tracking consent while continuing to leverage data to generate insights. We partnered with the leading Consent Management Platform in Europe and Google Certified Partner, UserCentrics, to guarantee future-proof compliance with the Digital Markets Act, global scalability, and theming flexibility.

February 2024 🗓️

SELLING

Improved Pricing Transparency

The NewStore Associate App cart view has been enhanced to display original prices with strikethrough alongside the discounted amount from promotions and coupons, enabling associates to clearly highlight savings and the final pricing to customers at checkout.

SELLING

Tap to Pay on iPhone - France

Retailers can now take advantage of this fast and seamless payment option for their stores in France, expanding the international reach of Tap to Pay on iPhone. Be on the lookout for additional countries coming soon!

SHOPPING

Permanent Filters for Studio

In NewStore Studio, we introduced permanent filters on the Home Merchandise Manager to simplify the workflow and improve efficiency in creating content for the Shopping App. Now, your merchandisers can set up a filter, for example a storefront, and proceed to create new tiles, lookbooks, and brand stories. The filter will remain active allowing increased focus to get things done.

OMNICHANNEL MANAGEMENT

Insights Re-Amplified

Omnichannel Insights continues to be enhanced, providing retailers with more omnichannel data and reporting capabilities to perform deeper analysis and make informed decisions. Recent highlights include: New Clienteling dashboard template to measure the value and effectiveness of customer outreach. BORIS uplift metrics to measure the omnichannel value. Report exports and personalized views making things more efficient for users. Onboarding has also been made easier by understanding how to leverage out-of-the-box dashboards with new user docs.

OMNICHANNEL MANAGEMENT

Self-Service Fiscal Activation

OMNICHANNEL MANAGEMENT

Optimized Reason Codes Management

Our updated reason codes management in NewStore Omnichannel Manager consolidates Returns, Cancellations, Refunds, and Swaps into a single, intuitive page, making navigation a breeze. With the enhanced search functionality, finding and managing codes is more efficient than ever. Additionally, we've broadened our language support, moving beyond French to include any language supported in the NewStore Associate App.

January 2024 🗓️

SELLING

Offline Mode Pricing

Having to work without a proper connection is stressful enough. We aim to reduce the stress for the associates as much as we can, in this case by adding default prices to offline mode. The moment a product is found through offline scanning, the app will now supplement it with the default price. The option to manually edit the price will remain available as well!

SELLING

Tax Breakdown

Revealing the tax details in the cart provides insight into the breakdown of taxes. With this new enhancement in the NewStore Associate App, associates are equipped with additional information, enabling them to assist shoppers more effectively when they inquire about the taxes being charged.

SELLING

Merging Customer Profile

The new self-service profile merging feature in NewStore Omnichannel Manager streamlines retail operations by efficiently combining duplicate customer profiles. This enhances data management and accuracy, merging key details like emails, names, and phone numbers, along with orders, addresses, and extended attributes into a single, comprehensive profile.

FISCALIZATION

Fiscal Support for India

Retailers are now able to operate NewStore in India with the assurance of POS compliance and receipts meeting the requirements specified in the local regulations.

20 23

December 2023 🗓️

OMNICHANNEL MANAGEMENT

Insights Amplified

Omnichannel Insights' upgrade introduces store fulfillment and promotions data analysis for efficient decision-making. Automated time zone adjustments ensure accurate daily reporting, while the new Customer Engagement Dashboard offers key insights into customer behavior and retention, enhancing marketing strategies.

STORE OPERATIONS

Create Cycle Counts

Retailers now have the capability to trigger cycle count tasks on demand via NewStore Omnichannel Manager so the stores can audit the inventory. This feature provides enhanced control, flexibility, and simplifies the path to precise inventory management for retail operations and inventory control teams.

STORE OPERATIONS

Revamped Login

Associates will experience improved speed and reliability with the new login flow, which not only reduces the time to log into the app, but also allows the login PIN to be used for 7 days. With email and password now only required once a week, this should exponentially cut back the time spent logging into each device at the start of the day.

SHOPPING

Express Checkout with Apple Pay

Once shoppers fall in love with your products, they look for the fastest path to complete the purchase. Now users can directly check out from the Product Detail View using Apple Pay. It allows users to skip the cart, avoid distractions, and leverage pre-filled data in their Wallet. Ultimately leading to less friction, immediate purchases, and more first-time buyers.

PLATFORM

Event Stream Enhancements

We've made a significant enhancement to our Event Stream webhook integrations. In our continuous effort to boost platform reliability, we've implemented parallel event processing. This means we can now deliver events to webhook endpoints with greater speed and efficiency – a critical improvement during high-load periods. This feature is already live, promising to more than double event delivery rates and enhance overall system performance. We encourage you to try it and share your feedback with us!

November 2023 🗓️

SHOPPING

Segmented Homewalls

Our latest feature in the Shopping App enables customized content for different user segments, aimed at boosting engagement and loyalty sign-ups. Managed via the Home Wall Merchandise Manager, this initial pilot sets the stage for more extensive personalization and future enhancements.

OMNICHANNEL MANAGEMENT

Inventory NOM Usability

Exciting updates include a new Status Filter for efficient cycle count management, a self-service option for count cancellations boosting user autonomy, and streamlined count adjustments with a better audit trail for improved inventory tracking.

OMNICHANNEL MANAGEMENT

Insights Amplified

Our updates bring in-depth promotions data for effective campaign and discount analysis. With local time reporting and improved sales attribution, these features ensure precise sales reporting and commission calculations, empowering teams with accurate, actionable insights.

October 2023 🗓️

STORE OPERATIONS

Ready, Steady, Notify, Run!

The latest enhancement in our Runner feature will enable retailers to turbocharge their stockroom efficiency. Store teams can now receive push notifications about new requests or with updates from the stockroom. This ensures that the stockroom team is able to promptly attend to requests, and the sales floor gets proactively informed about the status of products.

SELLING

Resend Sales Receipt

Customer lost their receipt? No problem! Associates can now resend sales receipts for previous orders directly to the customer's email address on file.

SELLING

Tap to Pay on iPhone in Australia

Retailers can now take advantage of this fast and seamless payment option for their stores in Australia, expanding the international reach of Tap to Pay on iPhone.

SELLING

3rd Party Promotion Engine

Retailers can now integrate the NewStore platform with a third-party promotions engine such as Talon.One, which enables promotion management across channels from a single source. This is ideal for retailers with advanced promotional needs.

SHOPPING

Feature A/B Testing

A/B testing is a pivotal tool in software development, offering valuable insights for optimization. We've now made it possible for you to test various feature configurations within the Shopping App using Firebase. This allows you to conduct a series of independent experiments, enabling you to accurately assess and validate the impact of specific features on conversion rates.

September 2023 🗓️

STORE OPERATIONS

Sales Dashboards

Associates are now able to view sales data directly in the NewStore Associate App. In our new dashboards section, you can find out information about sales, returns, average order value, and more. All of this data can be viewed for either the individual associate or at the store level.

SELLING

Quickly Add Products to Cart

Associates now have the ability to scan products directly from the cart screen. By adding products to the cart immediately, it speeds up the checkout process and provides better visibility of the products the customer is purchasing.

SELLING

Sales Associate Attribution

You can now assign attribution by line item in the NewStore Associate App. Clear visibility into individual contributions will enable you to optimize your commissions program and reward top performers. It also provides the sales data clarity needed to boost associate performance.

USER MANAGEMENT

Simplified Identity Management

It is easier than ever for retailers to manage user access and authentication. Retailers now have self-service options to configure SSO, API clients to simplify integrations, and user management APIs to automate synchronization with identity providers. These capabilities follow industry best practices to simplify connections and streamline identity management for the NewStore platform.

SELLING

Tap to Pay on iPhone in the Netherlands

Retailers can now take advantage of this fast and seamless payment option for their stores in the Netherlands, expanding the international reach of Tap to Pay on iPhone.

August 2023 🗓️

SELLING

Revamped Customer Profiles and Flows

The customer screens in the NewStore Associate App have been redesigned to make it easier and faster for associates to find/scan, create, and assign customers. This makes for a more seamless associate-customer interaction in-store.

SELLING & SHOPPING

Scan, Identify & Reward

You can now use the NewStore Associate App to scan a digital loyalty membership card in your brand's mobile shopping app and instantly retrieve the customer's profile. This new omnichannel capability improves the in-store checkout experience for your most loyal customers.

SELLING

Tap to Pay on iPhone in the UK

Retailers with stores in the UK now have access to use Tap to Pay on iPhone as an in-store payment method. This new capability supports PIN entry to facilitate the transactions for UK shoppers and represents the initial international launch of Tap to Pay on iPhone.

July 2023 🗓️

STORE OPERATIONS

Run, Run, Run!

Associates can request products be searched for and brought to the sales floor by a stockroom runner. This will allow them to stay with the shopper and focus on providing excellent customer service, increasing the likelihood of completing a sale and maximizing the revenue potential.

SELLING

Exclusive Promotions

Our promotions engine now offers the option to decide if automatic promotions or coupons can be stacked or not. This capability comes with a best price for customer calculation and renewed information banners for associates in the app.

SELLING

Stock on Hand Sorting

Following on from our update to sort products by "Available to Promise," we've added the ability to sort products by "Stock on Hand." In doing so, we are giving associates an additional way to find the right product fast! Filtering will follow in an upcoming NewStore Associate App release.

OMNICHANNEL MANAGEMENT

Routing Configuration

We've introduced location groups, more flexible API updates, and an intuitive UI for routing configuration in NewStore Omnichannel Manager. Retailers will be able to quickly react to changes and address business needs with reduced effort.

PARTNER ENABLEMENT

Developer Portal

We've launched a new browser-based application that will provide developers with all tools they need to properly operate NewStore. From provisioning development and production environments to debugging integrations, the portal is a one-stop-shop for the technical side of running an omnichannel retail operation.

June 2023 🗓️

OMNICHANNEL MANAGEMENT

Omnichannel Insights Explore

The Explore feature in our Omnichannel Insights product is now available. It provides HQ and Regional Managers a real-time view of what's happening across the business, all within an extremely flexible toolset. Create your own views of your data and then slice it in a way that is most meaningful to your business, or use the Sales Overview default dashboard in NewStore Omnichannel Manager to get started quickly.

SELLING

Available for Shipping

We've added a new visual indicator on the PDP that informs associates about endless aisle shipping availability. Associates no longer need to manually check other locations for stock availability, making it easy to quickly help customers get products that may not be available in the current store.

INTERNATIONAL

Tax Provider Flexiblity

A custom tax provider API is now available for retailers to use the tax provider of their choice or even to do their own tax calculations for countries with basic tax rules.

SHOPPING

Brand Stories Video

Earlier this year we released Brand Stories, an immersive feature that enables you to share your stories in a full-screen experience and funnel users in your app. Now, we added video support to make it more engaging and made some refinements.

SHOPPING

Personal Header on Android

Now on both Android and iOS, when a customer is logged in, you can display the Personal Header on the Homewall. It contains a welcome message that suits the time of day and the user's avatar. It's a warm welcome from your brand to your customers and provides quick access to the account tab to retrieve loyalty and order information.

May 2023 🗓️

INTERNATIONAL

Cash Rounding

As part of our ongoing efforts to improve NewStore's global offering, we have introduced cash rounding to the NewStore Associate App. This will enable retailers to account for currencies that no longer have 1 cent coins, such as AUD and CAD. This simplifies cash operations for associates and provides trust and transparency for customers in these countries.

ASSOCIATE APP

Sidebar Navigation

We have introduced a new side drawer navigation to make selling and operating the store easier. Associates are now able to switch between different areas quickly and efficiently.

SELLING

Barcode Scanner

We are excited to announce the upcoming addition of Bluetooth barcode scanner support to our iPad experience. Our aim is to enhance the efficiency and usability of the iPad as a fixed station for your retail operations.

SHOPPING

App Extension Improvements

App Extensions provide essential extensibility to your app. We recently worked on an advanced version capable of triggering native app functionalities. During Q2, we introduced multiple improvements to make the experience in App Extensions even more seamless. You can now add and remove items from the favorites, trigger native animations and haptic feedback for adding products to cart or favorites. Plus, we improved the view container. So your content will fit better in an App Extension.

SHOPPING

Dynamic Free Shipping

The cart is the perfect view to engage with customers and increase order value. It is now possible to display a message showing how much is left to unlock free shipping. This will nudge customers to add one more product to achieve an approaching promotion. Dynamic Free Shipping Message is available for Salesforce Commerce Cloud customers or via custom integration.

April 2023 🗓️

STORE OPERATIONS

Multi-Store Users

Have store associates that work in multiple stores? Associate needs to cover a shift in a nearby store? We have made this easier by eliminating the need to manually change the user's store assignment in NewStore Omnichannel Manager.

STORE OPERATIONS

Inventory in Associate App

All inventory management functions - receiving, transfers, cycle counts, and adjustments - are now available in the NewStore Associate App. This is a huge step towards providing a single, powerful app for both selling and store operations that simplifies the store associate experience.

INTEGRATION

Event Stream Event Log

The Event Stream Event Log, powered by the NewStore Insights platform, provides insights into your Event Stream integrations. Directly from NewStore Omnichannel Manager, integration developers are now able to trace individual events down to the integration level, providing more autonomy to investigate and experiment with integrations.

March 2023 🗓️

STORE OPERATIONS

Transfers in the Associate App

Store teams can now perform inventory transfers in the NewStore Associate App and no longer require the Fulfillment & Inventory App to do so. This is another step towards providing a single, powerful app for both selling and store operations that simplifies the experience for store associates.

STORE OPERATIONS

Enhanced Printer Management

From expanded printer support to streamlined configuration, the NewStore Associate App's new printer management provides more options for retailers and a simplified setup process for store staff.

SHOPPING

Advanced App Extensions

App Extensions provide essential extensibility and customization to your app. For example, you can add a unique landing page for a new campaign or a custom appointment booking system. Now, we've pushed the concept even further by enabling communication between the app and the web view. With Advanced App Extensions, you can trigger native app functionalities like 'Add to cart' and store data locally.

February 2023 🗓️

SELLING

Bundle & Price Point Promotions

The NewStore promotions engine has been expanded to include bundle and price point promotions that automatically calculate the pricing on multi-buy and mix & match deals to help save associates time and avoid costly pricing mistakes.

SELlinG

Store Specific Promotions

Promotions specifically for your flagship or outlet store? A new store opening with extra discounts? A regional holiday? NewStore now enables you to do so with store and region-specific promotions!

SELLING

Gift Card Balance Inquiries & Cashouts

Store associates are now able to quickly look up the balance of a gift card without having to process a sales transaction, making it easier for the associate and improving the experience for the customer. Additionally, associates are able to offer the customer the option to cash out a gift card when the balance falls below a certain amount, simplifying compliance for the retailer.

January 2023 🗓️

SELLING

Coupon Scanning

Store associates can now scan coupon barcodes in the NewStore Associate App, a time-saving and accuracy-boosting capability in the checkout flow.

OMNICHANNEL MANAGEMENT

Fixed Rate Appeasements

Customer care representatives are now able to appease individual line items with a fixed amount, avoiding manual and error prone calculations.

INTERNATIONAL

Additional Language Support

The NewStore Associate App is now supported in two new languages: Catalan and Swedish bringing the number of supported languages to fourteen. Emocionant! Spännande!

SHOPPING

Brand Stories Images

Brand Stories enables your brand to engage with customer using immersive fullscreen images and guide them in your app. A Brand Story can contain multiple ‘pages’ that users can swipe through. Every page can have a different copy, image, and link to a different view of the app. Brand Stories can be created in Studio through a new manager.

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December 2022 🗓️

OMNICHANNEL MANAGEMENT

NewStore Insights Beta

Our next generation reporting and dashboards are now live, running in beta for select customers. Stay tuned for when we expand the beta, allowing you to join the conversation and provide feedback on use cases aimed at helping retailers understand, investigate, and adjust business performance based on real-time information.

OMNICHANNEL MANAGEMENT

Higher Visibility for Transfer Orders

Now available in the NewStore Omnichannel Manager, retailers can view and track the status of transfer orders as well as close transfer orders that are open or pending. This allows employees to be more efficient and focus only on valid transfer orders.

SELLING

Offline Mode Improvements

Store associates can now add products to offline carts with greater confidence in the event connectivity is lost. Products are validated instantly in the offline catalog, displaying the product name and avoiding invalid product scans. Additionally, retailers can opt-in to enable offline mode in countries with fiscal regulations to ensure these stores can always transact.

INTERNATIONAL

Ireland Fiscal Support

Global availability continues as retailers are now able to operate our omnichannel mPOS in compliance with Ireland's fiscal regulations. This includes digitally signed transactions, compliant receipts, exportable transaction logging, and daily summary reports.

INTERNATIONAL

Additional Language Support

The NewStore Associate App is now supported in four new languages: Czech, Danish, Dutch, and Polish, bringing the number of supported languages to twelve. Catalan and Swedish will be coming soon!

SHOPPING

Track & Trace on Order History

The native Order History is the perfect view to monitor purchases. When an order is shipped, customers want to track their package. We will work to link orders to the Track & Trace URL provided by the postal service. So, customers can follow their orders to the doorstep entirely via the Consumer App.

November 2022 🗓️

OMNICHANNEL MANAGEMENT

Customize Your Associate App

Retailers are now able to customize the customer profile in the NewStore Associate App by adding custom attributes and incorporating third-party content such as eCommerce wishlist and browsing history. By arming store associates with enriched, omnichannel data about the customer, it allows them to increase engagement and better serve customers.

OMNICHANNEL MANAGEMENT

Coupons Revamped

NewStore has launched an improved coupon offering that leverages our new promotions engine. Simplify operations for promotion managers and store associates with an intuitive and fully self-service authoring workflow as well as powerful functionality such as redeeming multiple coupons in the same order.

STORE OPERATIONS

Improved Inventory Scanning

The NewStore Fulfillment & Inventory App now has an improved scanning experience. With a frame on the camera view to limit the scanning area and audio and haptic feedback, associates can feel more confident and won't lose time checking multiple times.

OMNICHANNEL MANAGEMENT

Enhanced Cash Reporting

The Cash Management reporting in NewStore Omnichannel Manager now includes a detailed level view of all sales and non-sales transactions. This new report provides a deeper level of visibility into cash transactions within the store to help with reconciliation and troubleshooting discrepancies.